Our Suwanee Dental Office Policies

At Suwanee Center for Family Dentistry we know that your time is valuable and we make sure that the time-slot we reserve for you is yours to keep so you can get the best service possible. Your oral hygiene is important to us, which is why every time we book an appointment for you, we book off time in our Doctors and Dental Assistants schedule to ONLY serve you.

We ask our patients to give us a minimum of 48 hours notice if they can’t make it into our office. This way it allows us to serve other patients in need of serious dental work. Our doctors’ times are highly requested and we want to make sure that our patients don’t have to wait for months to see them. This is why we have a cancellation policy that we ask you to honor so we can attend the needs of all of our patients. We respect and value your time and we ask that you do the same for ours.

Depending on the procedure you are doing at our office, the guidelines can differ. However, the only rule we have is simple: Please give us a minimum of 48 hours notice to cancel your appointment.

If you fail to give us at least a 48 hour cancellation notice, we will not charge you a cancellation fee, but we may ask you for a FULLY REFUNDABLE deposit of between $100 to $250, depending on your procedure, for the next time you book an appointment with us. Again, This is FULLY REFUNDABLE as long as you cancel with at least a 48 hour cancellation notice. If you missed your second appointment or didn’t cancel within 48 hours, then you will lose your deposit since we reserved that time-slot for you and your attendance was inadequate.

We will still provide treatment for you in our practice, but after your 2nd missed appointment, we will ask for you to prepay for your treatment before you schedule your next appointment. ***Please note, if you were to miss an appointment for a 3rd time in our office and you did not give us a 48 hour minimum notice, you will be forfeiting the money you have put down for your treatment. After 3 missed appointments or 3 cancelled appointments with less than 48 hours notice in our office, we will STILL see you at our practice. However, due to your attendance record we will not be able to reserve a time-slot at our office for you. This means we can schedule you in on a same day basis. This will mean more wait times, but we will still provide you service especially if you have an emergency.

If you miss an appointment or don’t cancel within 48 hours in our practice, it will take 2 years for the records to clear up. Every time you miss an appointment or don’t cancel in time, the 2 years will renew.

If you have any questions regarding the Missed Appointment / Cancellation policy, Please contact our office and speak with one of our patient coordinators.

At Suwanee Center for Family Dentistry, we value your time and understand that things can change in your schedule. We have created a very streamlined communication platform to make it easier than ever to contact us. In order to make this communication convenient for you, please make sure you provide us with your email and cell phone number. We take the personal information of our patients seriously and your email and cell phone number is only used to contact you regarding your scheduled dental appointments.

Here is how the process works:

Appointment Reminders:

  • An email or text message will be sent to you on the day of your reserved appointment. You can add the reservation directly to your phone calendar.
  • You can reply to any email or text message to contact the office
  • Please make sure you have confirmed your appointment prior to this final text message.

Confirming Your Reserved Appointment:

  • We value your time and have reserved the Doctors time to see you. To ensure that you keep this reserved appointment, you need to confirm through email, text message, or phone.
  • We will start this process 1 week prior to your reserved appointment time and you have to simply reply to us that you can still make it.
  • We will try and contact you a total of 5 times through email, text and finally phone. If we hear back from you during any of those attempts, we will not contact you anymore until the day of your appointment as a reminder.
  • If you plan to change your reserved appointment time we require a notice of 2 business days.

If you do not confirm your appointment within 2 business days prior to your appointment, you will lose your reserved appointment time and would have to reschedule.

Changing Your Reserved Appointment:

  • If you plan to change your reserved appointment time we require a notice of 2 business days.
  • By giving us enough notice, it will ensure that we can still provide you with the most convenient times to see our Doctors.